Q: How to book my accommodation?

A: Once you have purchased your pack, your vouchers can be redeemed by simply emailing us or calling us on our toll free number. You do not need to wait for the package to be delivered in order to make bookings.

 

Q: Can I pay by credit card?

A: Yes you can

 

Q: Can I buy a voucher for friends or family?

A: Yes you can, you just give us their details and we will send the pack out.

 

Q: What is the Postage and Handling fee for?

A: We pride ourselves in providing you with a FULL Service delivery of quality goods. The postage and handling fee goes towards paying staff expenses, office accommodation and furnishings, packing costs, direct mail costs, staff’s time at the post office etc. We hope you see the total cost to you as excellent value.

 

Q: When will I receive my pack?

A: Within 21 business days

 

Q: Can two apartments be booked at the same time by one member?

A: Yes but you will need to buy two packs. As a member you can only book one accommodation at one time.

 

Q: What if I have 2 children and 2 adults in my family?

A: Each membership covers up to 6 people. 

 

Q: Can I request specific accommodation when I want to book my holiday?

A: Priority will be given to your first preference and thereafter your 2nd, 3rd and 4th options in order. We suggest that you book and confirm as early as possible to ensure availability at your first choice.

 

Q: Can I redeem my voucher for cash if I am unable to travel?

A: No, these cannot be sold, redeemed for cash, bartered or traded. You can transfer or gift these vouchers to anyone.

 

Q: How long does the booking take to process?

A: On receiving a call or an email, we would like to process at the earliest.

 

Q: If I purchase a pack now and want to book next month, do I have to wait for my pack to arrive?

A: No, you can simply contact us on our toll free number or email us and we will be more than happy to serve you.